Customer Support Ambassador - Voice

Full Time | Delhi ,India | 2024-09-24

Overview

Job Title     - Customer Support Ambassador - Voice

Location     - Noida Sector 62

Experience - 2+ Years 

Salary         - ₹20,000 - ₹25,000 per month

Preferred Industry - BPO

Job Description

1. Attend Inbound Queries, Requests, or Complaints over Calls

2. Make Outbound Calls as required for Queries, Request or Complaint Resolution

3. Make Outbound Calls for Welcoming the Customer on board

4. Make Outbound Calls for Payment Demands / Reminders, Collection of Dues

5. Address Customer Queries, provide information, offer solutions to resolve requests or complaints effectively and promptly

6. Listen attentively to requests or complaints, empathize with their concerns and take appropriate steps to resolve the requests or complaints effectively & efficiently, ensuring that solutions are satisfactory and in line with company policies

7. Escalate complex problems to Sr. CSA or Team Leader or Management if necessary

8. Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken

9. Provide customers with a positive and personalized experience, promoting customer loyalty and retention

Key Result Areas

Quantity - Customer interactions made over inbound or outbound calls 

Job Knowledge – Effective, Efficient and Accurate resolution of customer Queries, Request or Complaints

Customer Centricity - Appreciation mails / calls received from customers for efficient and effective handling of Queries, Requests or Complaints

Reporting & Analysis - Accuracy of recording customer interactions and sharing its feedback/analysis to identify trends and address any areas for improvement

Teamwork & Collaboration - Share customer insights with pears and new joiners to support development and participation in training sessions for continuous improvement

Compliance & Documentation - Accurately documenting all customer interactions and transactions in compliance with company policies and regulations

Profile Background

Bachelor’s degree preferably in hospitality or business

Excellent verbal and written communication, analytical and problem-solving skills

Strong customer service skills

Good Knowledge of Excel, Word and CRM Tools

If you are interested kindly send your updated CV

Job Details
Job Location Delhi ,India
Employment Type Full Time
Experience Required 2 - 5 Yrs.
Salary Range 20000 - 25000 Per Month
Min Qualification Regular Graduation
OESPL Private Limited
Delhi
About Company

Oespl Private Limited (OPL) is a leading Private Limited Indian Non-Government Company incorporated in India on 26 May 2005 and has a history of 18 years and seven months. Its registered office is in West Delhi, Delhi, India.

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