Job Title     - Customer Support Ambassador - Back End

Location     - Noida Sector 62

Experience - 3+ Years 

Salary         - ₹28,000 - ₹32,000 per month

Preferred Industry - BPO / Financial services / Real estate

Job Description

1. Ensuring accuracy and correctness of details provided in Enrolment Form and KYC Documents to be satisfactory and in line with company policies

2. Follow up with Customer / Channel Partner to reconfirm details in case of any deficiency in Booking Form, KYC details, Inventory Details, Payment Plan

3. Login / Booking of Customer KYC details, Inventory Details & Payment Plan in ERP with accuracy 

4. Generation, printing and despatch of Welcome Letter / Allotment Letter / Receipts / Demand & Reminder Letters / Interest / Delay Penalty / Statement of Account

5. Filing and properly maintaining documents in respective customer files throughout the entire Customer Life Cycle

6. Address Customer Queries / Requests / Complaints and offer solutions to resolve the concern effectively and promptly ensuring that solutions provided are satisfactory and in line with company policies

7. Escalate complex problems to Sr. CSA or Team Leader or Management if necessary

8. Maintain accurate records of customer interactions [Emails, Calls or Letters] including the details of inquiries, resolutions, and any follow-up actions taken

9. Provide customers with a positive and personalised experience, promoting customer loyalty and retention

Key Result Areas

 Quantity - Customer Cases handled for Login / Welcome Letter / Allotment Letter / Receipts / Demand & Reminder Letters / Interest / Delay Penalty / Statement of Account

 Job Knowledge - Effective, Efficient and Accurate resolution of customer Queries, Request or Complaints

 Customer Centricity - Appreciation mails / calls received from customers for efficient and effective handling of Queries, Requests or Complaints

 Reporting & Analysis - Accuracy of recording customer interactions and sharing its feedback/analysis to identify trends and address any areas for improvement

 Teamwork & Collaboration - Share customer insights with pears and new joiners to support development and participation in training sessions for continuous improvement

 Compliance & Documentation - Accurately documenting all customer interactions and transactions in compliance with company policies and regulations

Profile Background

• 3+ years of experience in backend customer support function - preferably from financial services / real estate

• Excellent verbal and written communication, analytical and problem-solving skills

• Strong customer service skills and documentation

• Strong Working Knowledge of Excel, Word and CRM Tools

If you are interested kindly send your updated CV and Reference  9953792970