Customer Support Ambassador - Back End

Full Time | Delhi ,India | 2024-09-24

Overview

Job Title     - Customer Support Ambassador - Back End

Location     - Noida Sector 62

Experience - 3+ Years 

Salary         - ₹28,000 - ₹32,000 per month

Preferred Industry - BPO / Financial services / Real estate


Job Description


1. Ensuring accuracy and correctness of details provided in Enrolment Form and KYC Documents to be satisfactory and in line with company policies

2. Follow up with Customer / Channel Partner to reconfirm details in case of any deficiency in Booking Form, KYC details, Inventory Details, Payment Plan

3. Login / Booking of Customer KYC details, Inventory Details & Payment Plan in ERP with accuracy 

4. Generation, printing and despatch of Welcome Letter / Allotment Letter / Receipts / Demand & Reminder Letters / Interest / Delay Penalty / Statement of Account

5. Filing and properly maintaining documents in respective customer files throughout the entire Customer Life Cycle

6. Address Customer Queries / Requests / Complaints and offer solutions to resolve the concern effectively and promptly ensuring that solutions provided are satisfactory and in line with company policies

7. Escalate complex problems to Sr. CSA or Team Leader or Management if necessary

8. Maintain accurate records of customer interactions [Emails, Calls or Letters] including the details of inquiries, resolutions, and any follow-up actions taken

9. Provide customers with a positive and personalised experience, promoting customer loyalty and retention


Key Result Areas


Quantity - Customer Cases handled for Login / Welcome Letter / Allotment Letter / Receipts / Demand & Reminder Letters / Interest / Delay Penalty / Statement of Account

Job Knowledge - Effective, Efficient and Accurate resolution of customer Queries, Request or Complaints

Customer Centricity - Appreciation mails / calls received from customers for efficient and effective handling of Queries, Requests or Complaints

Reporting & Analysis - Accuracy of recording customer interactions and sharing its feedback/analysis to identify trends and address any areas for improvement

Teamwork & Collaboration - Share customer insights with pears and new joiners to support development and participation in training sessions for continuous improvement

Compliance & Documentation - Accurately documenting all customer interactions and transactions in compliance with company policies and regulations


Profile Background


3+ years of experience in backend customer support function - preferably from financial services / real estate

Excellent verbal and written communication, analytical and problem-solving skills

Strong customer service skills and documentation

Strong Working Knowledge of Excel, Word and CRM Tools


If you are interested kindly send your updated CV and Reference  9953792970

Job Details
Job Location Delhi ,India
Employment Type Full Time
Experience Required 2 - 6 Yrs.
Salary Range 25000 - 35000 Per Month
Min Qualification Regular Graduation
OESPL Private Limited
Delhi
About Company

Oespl Private Limited (OPL) is a leading Private Limited Indian Non-Government Company incorporated in India on 26 May 2005 and has a history of 18 years and seven months. Its registered office is in West Delhi, Delhi, India.

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